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Service Level Agreement (SLA)

This Service Level Agreement (SLA) outlines the commitments regarding service availability, performance standards, data handling practices, and support expectations provided by GPT Translator, accessible at https://www.gpttranslator.co/. This agreement is applicable exclusively to paid subscribers of the platform. Free-tier users are provided access on a best-effort basis, without any formal guarantees or dedicated support commitments. The objective of this SLA is to ensure a clear understanding of the quality and reliability standards that GPT Translator upholds, thereby enabling users to make informed decisions when integrating our services into their workflows.

Covered Services

  • Text translation (plain text, Markdown, code snippets): This includes short-form and long-form content, technical documentation, user-generated content, and system-level messages, ensuring linguistic accuracy and format preservation.
  • Documents (DOCX, PDF, PPTX, XLSX, CSV, XML, JSON, YAML): GPT Translator processes a wide variety of file formats commonly used in businesses, academia, and development environments, delivering context-aware translations while preserving original formatting, metadata, and embedded structures where possible.
  • Web Content (HTML, URLs, embedded page elements): GPT Translator is capable of translating structured web data, full-page content via URLs, and interactive HTML segments such as buttons, tooltips, and alt text to support localization for global audiences.
  • Media & Subtitles (SRT, VTT, audio/video transcript extraction): Users can extract spoken content from media files for subtitle translation and support multimedia captioning in multiple languages, improving accessibility and reach.
  • Specialized Formats (Email [.eml], handwritten text): GPT Translator supports translation of email files including headers, bodies, and attachments, as well as OCR-based input such as handwritten text extracted via image files or scanned documents, subject to quality and clarity of the original.

Service Availability

GPT Translator guarantees a monthly uptime of 99.5% for all core translation services. Uptime is calculated based on total monthly minutes, excluding periods of scheduled maintenance and uncontrollable events (e.g., natural disasters, government-imposed restrictions, and force majeure incidents). Scheduled maintenance windows will be communicated at least 48 hours in advance via system notifications or email alerts. We aim to minimize disruption by performing such maintenance during off-peak hours. In the event that uptime falls below the guaranteed level, affected customers may be eligible for service credits, subject to our refund policy and claim process.

Performance & Response Time

GPT Translator is designed for high-speed, scalable translation tasks. We target a response time of 10 seconds or less per 1,000 characters of plain text. For document uploads under 20MB, the average processing time is ≤60 seconds. Web pages under 5MB typically translate in under 30 seconds. These benchmarks apply under normal network conditions and assume standard content complexity. High-load periods, extremely large documents, or language pairs with specialized linguistic structures may introduce minor delays. We continuously monitor system performance and employ auto-scaling infrastructure to uphold our SLAs even during peak usage.

Data Privacy & Security

We are committed to ensuring the confidentiality, integrity, and security of all user data. Files submitted for translation are processed in-memory and not stored on our servers after processing is completed, unless explicitly requested by the user. GPT Translator complies with all relevant international data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). All communication between your device and our servers is encrypted using HTTPS with TLS 1.2 or higher. Under no circumstances is user data shared, sold, or repurposed without consent. Periodic audits, penetration tests, and encryption policy updates are implemented to maintain a high standard of protection.

Limitations

The SLA does not extend to service disruptions caused by third-party APIs or services that GPT Translator relies upon for optional features (e.g., file preview, embedded app integrations). Furthermore, the SLA does not apply to translation failures resulting from user-side issues such as invalid file formats, malformed data, unsupported encodings, corrupted media, or unreliable internet connections. GPT Translator only supports a defined list of formats and languages — attempts to use unsupported formats may result in partial or failed translations, which are not covered under this SLA. The accuracy of translation may also vary based on linguistic complexity, idiomatic expressions, or insufficient context within the source content.

Support

All paid subscribers are entitled to direct email support with an expected response time of 24 hours or less during business days (Monday to Friday, excluding public holidays). Support inquiries may include billing issues, bug reporting, feature requests, or translation quality concerns. Support is handled by a dedicated team trained to resolve technical and linguistic issues efficiently. Free-tier users are welcome to access our community support forums and knowledge base for self-service troubleshooting and guidance. While we endeavor to respond to email queries from free users, such responses are not guaranteed under this SLA.

User Responsibilities

Users are responsible for ensuring that all files submitted for translation are in supported formats, readable, and compliant with our content guidelines and applicable laws. Submitting sensitive, classified, or confidential data without appropriate encryption or access controls is strongly discouraged. Users should verify the output translations before using them in critical contexts (e.g., legal, financial, or medical documents). GPT Translator is not liable for consequences arising from incorrect or misused translations if the original input was ambiguous or non-standard. It is also the user’s duty to maintain account security and avoid sharing login credentials with unauthorized individuals.

Modifications to SLA

GPT Translator reserves the right to update or revise this SLA at any time, provided that notice is given at least 30 calendar days in advance via our official website, user dashboard, or registered email. In case of substantial changes affecting user obligations or service guarantees, we will offer a summary of key modifications. Continued use of GPT Translator services after the effective date of the changes will constitute acceptance of the revised SLA. Users who do not agree with the updated terms may discontinue service prior to the effective date without penalty, though no refunds will be issued for unused subscription time unless explicitly stated.