Service Level Agreement (SLA)
This Service Level Agreement (SLA) defines the performance, uptime guarantees, and support terms for GPT Translator, available at https://www.gpttranslator.co/. This agreement applies to all paid subscribers; free-tier users are served on a best-effort basis.
Covered Services
- Text translation (plain text, Markdown, code snippets)
- Documents (DOCX, PDF, PPTX, XLSX, CSV, XML, JSON, YAML)
- Web Content (HTML, URLs, embedded page elements)
- Media & Subtitles (SRT, VTT, audio/video transcript extraction)
- Specialized Formats (Email [.eml], handwritten text)
Service Availability
GPT Translator guarantees 99.5% monthly uptime for core translation features. Scheduled maintenance (announced 48h in advance) and force majeure events are excluded.
Performance & Response Time
Targets ≤10 seconds for text (per 1,000 characters), ≤60 seconds for documents under 20MB, and ≤30 seconds for web pages under 5MB.
Data Privacy & Security
Files are processed transiently with no long-term storage. Complies with GDPR/CCPA - user data is encrypted and never sold.
Limitations
Does not cover third-party API failures, user-side issues (invalid files/network problems), or unsupported formats.
Support
Paid users receive email support with ≤24h response time. Free users access community forums with best-effort email support.
User Responsibilities
Users must submit valid files in supported formats and ensure content complies with applicable laws.
Modifications to SLA
GPT Translator may update this SLA with 30 days' notice. Continued use constitutes acceptance.